Terms of business
Last updated 6 November 2026
Scope
These terms apply to all offers and orders of KIVA (operator as stated in the legal notice) with business clients. Differing terms apply only if agreed in writing.
Offer and contract
The written offer defines scope, price and timeline. The contract is formed when you accept the offer in writing; an email is sufficient.
Your contribution
You supply texts, images, access and feedback on time. Delays on your side shift the deadlines accordingly.
Changes
Changes outside the agreed scope are quoted separately before work on them starts.
Acceptance
You review a preview and accept the work in writing. If no defects are reported in writing within 10 days of handover, the work counts as accepted.
Payment
20% is due on order; the balance is due within 30 days of acceptance, in CHF by bank transfer unless agreed otherwise. For the Speed-Fix and agency work, the terms in the respective offer apply. For the Speed-Fix, as on the services page: measured with Google PageSpeed Insights on mobile; if the mobile performance score doesn't go up, you pay nothing.
Services →Rights
Upon full payment, KIVA grants you all transferable, exclusive rights of use in the delivered code and designs. Third-party components (fonts, libraries, tools) remain under their respective licences. KIVA shows the work in its portfolio only with your consent.
Warranty
Defects you report within 30 days of acceptance are fixed free of charge.
Liability
Liability is limited to the value of the respective order, except in cases of intent or gross negligence. KIVA is not liable for third-party services (such as hosting, booking tools or email) or for content you supply.
Confidentiality
KIVA treats all information received for an order as confidential, also after the contract ends. On request, KIVA signs a separate non-disclosure agreement (NDA) before the briefing. Where KIVA processes personal data on your behalf, a data processing agreement under Art. 9 FADP is concluded beforehand.
Data protection
The privacy notice applies. KIVA does not process booking or customer data of your customers unless this is agreed separately in writing.
Privacy notice →Applicable law and jurisdiction
Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is Zurich, Switzerland.